Shopping, Returns and Exchanges

Review

Practice the vocabulary here.

Listen to these conversations about returning and exchanging things at a store.

Returns

Returns 2

Exchanges


Return and Exchange Policy

New

Read and Listen

Listening and Activties

Listen and fill in the blank Returns


Reading and Activities

Why I might return it activities


 Shopping conversations 

Asking for help while shopping

Shopping conversations




What if the customer is angry and not friendly and polite like you? Watch this video for advice. 
Use the comment box to tell me what you should do.

Find a bonus video about how to respond to people calmly here.

Here's another easy example. What do you think store credit is?

Modals

Modals for polite requests
Practice modals for polite requests

Should

Modals for advice
Practice

More modals for advice.