Practice the vocabulary here.
Listen to these conversations about returning and exchanging things at a store.
Returns
Returns 2
Exchanges
Return and Exchange Policy
New
Read and Listen
Listening and Activties
Listen and fill in the blank Returns
Reading and Activities
Why I might return it activities
Shopping conversations
Asking for help while shopping
Shopping conversations
What if the customer is angry and not friendly and polite like you? Watch this video for advice.
Use the comment box to tell me what you should do.
Find a bonus video about how to respond to people calmly here.
Here's another easy example. What do you think store credit is?
Modals
Modals for polite requests
Practice modals for polite requests
Should
Modals for advice
Practice
More modals for advice.