New Years

Here is the video for the song Auld Lang Syne

https://www.youtube.com/watch?v=wPnhaGWBnys

Shopping and Customer Service

Hello everyone!

This week we've been learning about ads and returning something to a store.

Returns

Practice the vocabulary here.

What if the customer is angry and not friendly and polite like you? Watch this video for advice. 
Use the comment box to tell me what you should do.

Find a bonus video about how to respond to people calmly here.

Here's another easy example. What do you think store credit is?

Modals

Modals for polite requests
Practice modals for polite requests

Should

Modals for advice
Practice

More modals for advice.

Listening to Ads

Review pots and pans here.

Listen to this ad